If you received your order within the last 30 days to a U.S. address, we encourage you to use our Self-Service Portal below to exchange your product. At this time, we do not offer exchanges for customers residing outside the U.S.. You can find additional information and considerations on exchanges here.
*If you received an incorrect or defective item, please contact our Customer Care Team at support@ruggable.com before entering the return portal.
To initiate an exchange using the Self-Service Portal, please follow these steps:
Step 1: Enter your order number and shipping zip code.
Step 2: Select the item and reason you wish to exchange.
Step 3: Select "Exchange with $ amount."
Step 4: Follow the prompts to complete your request. Once your request is complete, you will receive a prepaid shipping label directly to your inbox.
Step 5: Ship back your item using our prepaid shipping label. You will need a separate shipping label for each Rug System.
Step 6: Once we receive your item(s), we will process your new order. Please allow 1 to 2 weeks for delivery.
Please remember to check your spam/junk mail folders when waiting for a response from us. Sometimes our emails get delivered there instead of your inbox. We also recommend that you add support@ruggable.com to your Email Contacts or Safe Sender list, so you don't miss a response from us.