Any Ruggable products purchased from Ruggable.com can be returned for a full refund (minus a $25 processing fee* per item) or exchanged within 30 days of the delivery date.
See additional information on exchanges here.
To receive a full refund, the original item MUST be in new condition and returned without:
Pet dander or fur
Dirt or grass stains
Signs of wear, washing, or improper care
Damage or stains
All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded.
Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport.
All refunds are issued back to the original form of payment used during purchase.