Any items purchased from Ruggable.com can be returned for a full refund (minus a $25 processing fee* per item) or exchanged within 30 days of the delivery date. See additional information on exchanges here.
To receive a full refund, the original item MUST be in new condition and returned without:
- Pet dander or fur
- Dirt or grass stains
- Signs of wear, washing, or improper care
- Damage or stains
All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded.
Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport.
*At this time, we are only able to provide return labels for customers residing in the US. Customers residing outside the US are responsible for obtaining and paying for their own return shipping labels.