To return a Ruggable product, please contact our Customer Care team via email at firstname.lastname@example.org. Once we receive your item(s) at our facility, please allow up to 5 business days to process your return and an additional 2 to 3 business days to receive your refund.
For customers residing in the US: We charge a $25 processing fee per item being returned. We do not charge any processing fees for exchanges. See additional information on exchanges here.
For customers residing in Canada: At this time, we regret that we cannot issue return shipping labels BUT we can and do accept returns from these locations. If you reside in Canada and would like to return your order, please email our Customer Care team at email@example.com for authorization and provide us with your shipping label and tracking information.