Our products are made to order, which means we create your rug after your order has been placed. At this time, please expect your order to ship within 2 to 3 weeks. You can track any updates to your order here.
- When will my order arrive?
- How do I track my order?
- How can I cancel my order?
- I placed an order but haven’t received my order confirmation. What should I do?
- What should I do if my package is lost or damaged in-transit?
- My order said it was delivered, but I couldn't find it. What should I do?
- How do I login to my customer account?
- Can I order a custom rug size?
- What does “Limited Release” mean?