For the quickest answers to your most common needs, like How to Assemble a Rug System, Rug Care and Cleaning, Shipping, and Product Information, please review our popular questions located throughout our FAQs.
If you are wondering where your order is, please use our Order Tracker to see its latest status. Our rugs are made to order, and this tracker is the best way to keep track of where your item is in our production process!
If you are having trouble accessing your account, where you can update your account details, view past orders, update shipping information, sign up for our rewards program, or redeem spill points, please check out this article.
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We are available:
Monday, 8am-3pm PST
Tuesday, 8am-3pm PST
Wednesday, 10am-3pm PST
Thursday, 8am-3pm PST
Friday, 8am-3pm PST
We are seeing higher than normal volumes. If we miss you, please leave a voicemail. We do our best to respond to voicemails within 24 hours. We look forward to speaking with you!
Our phone line is currently able to assist US and Canadian customers. If you are looking to reach us from the UK or Germany, please email us at firstname.lastname@example.org or email@example.com, respectively. Thank you!