Need help? We've got you covered.
For the quickest answers to your most common needs, such as How to Assemble a Rug System, Rug Care and Cleaning, Shipping, and Product Information, please review our popular questions in our FAQs.
Wondering where your order is?
Use our Order Tracker to see real-time updates. As our rugs are made to order, this is the best way to follow your item through production and delivery.
Need help with your account?
This helpful article can guide you through logging in, updating your details, viewing past orders, changing shipping information, and managing your Spill Points and rewards.
Still have questions?
For the fastest response to non-urgent matters, we recommend contacting us via email. We’re available Monday – Friday, 7 AM – 4 PM PST. You can submit a request directly to our Care Team using this form or by emailing support@ruggable.com.
Prefer to chat?
We offer live chat support Monday – Friday, 8 AM – 3 PM PST. During these hours, please use the chat widget at the bottom right corner of this page to request to speak to a representative.
Please note: Our chat will be closed on Monday, May 26th in observance of Memorial Day. We’ll be happy to assist you when we return on Tuesday, May 27th.