Frequently Asked Questions
Setting Up Your Rug System
- How to Assemble: Smaller Rectangular Rugs
- How to Assemble: Bath Mat
- How to Assemble: Hide-Shaped Rugs
- How to Assemble: 8’x10’ Rugs
- How to Assemble: 9’x12’ Rugs
- How to Assemble: Larger Rug Systems
Rug Care and Cleaning
About Our Ruggable Products
Pillow Care and Cleaning
About Your Order
Shipping
- Where do you ship to?
- When will my order ship?
- How much does express shipping cost?
- How long does express shipping take?
- Do you offer express shipping?
- Where does free shipping apply to?
Returns and Exchanges
- What is your return policy?
- Does Ruggable offer exchanges?
- How do I return or exchange my order?
- What if I need to return or exchange multiple items?
- Can I return final sale items or samples?
- Why did I receive a partial refund?
About Levity Products
- Does Levity furniture come assembled?
- What is Ruggable's relationship to Levity?
- Do you offer Levity sample swatches?
- What are Levity chairs made of?
- Are Levity chairs made to order?
- What is the weight capacity of Levity Chairs?
Spill™ Club
- What is Spill™ Club?
- How do I join Ruggable’s Spill™ Club?
- What are the benefits of joining Ruggable’s Spill™ Club?
- How do I earn and redeem Spill Points?
- How do Spill Points apply to Ruggable gift cards?
- Why can’t I see the “Apply” button at checkout when I have a product in my cart?
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