Frequently Asked Questions

Setting Up Your Rug System

• How to Assemble: Smaller Rectangular Rugs
• How to Assemble: 8'x10' and 9’x12’ Rug Systems
• How to Assemble: Round Rugs
• How to Assemble: Doormat
• Why are there corners on the Rug Cover?

Rug Care and Cleaning

About Our Products

About Your Order

Shipping

• Where do you ship to?
• Where does free shipping apply to?
• Which carrier is used for shipping?
• Can I change my shipping carrier?
• How do I change my shipping address?
• How big are the packages?

Returns and Exchanges

• What is your return policy?
• Does Ruggable offer exchanges?
• How do I return or exchange a Ruggable product?
• What if I need to return or exchange multiple items?
• Can I return final sale items or samples?
• Why did I receive a partial refund?

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Spill™ Club

• What is Spill™ Club?
• How do I join Ruggable’s Spill™ Club?
• What are the benefits of joining Ruggable’s Spill™ Club?
• How do I earn and redeem Spill Points?
• How do Spill Points apply to Ruggable gift cards?
• Why can’t I see the “Apply” button at checkout when I have a product in my cart?

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Refer a Friend

• Does the Refer a Friend referral code expire?
• How do I get my referral link?
• How does Refer a Friend work?

Contact Us

• Contacting Customer Care
• Press and Media Resources

Products

• Choose Your Rug System
• Chenille Rugs
• Outdoor Rugs
• Plush Rugs
• Shag Rugs
• Re-Jute Rugs

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