Frequently Asked Questions
Costco
- Getting started with your Ruggable Rug
- How do I wash or clean my Ruggable rug?
- Flatwoven Washing Tips
- What are the best washer and dryer settings for my Ruggable Rug Cover?
- How do I know if my preferred rug size will fit in my washing machine?
- How do I clean my Rug Pad?
Getting Started With Your Pet Bed
Does a pillow insert come with the cover?
Pillow Care and Cleaning
Setting Up Your Throw Pillows
Assembling Your New Rug
Setting Up Your Rug System
- How to Assemble: Smaller Rectangular Rugs
- How to Assemble: 6'x9' Cushioned Systems
- How to Assemble: 9'x12' Cushioned Systems
- How to Assemble: 5'x7' and 6'x9' Standard Pad Systems
- How to Assemble: Bath Mat
- How to Assemble: Hide-Shaped Rugs
Rug Care and Cleaning
About Our Ruggable Products
- What are the pillow covers made of?
- What are the pillow inserts made of?
- Are our pillow covers stain-resistant?
- Are our pillow covers water-resistant?
- Does the color and design ever vary on Ruggable pillows?
- Are our Rug Covers stain-resistant?
About Your Order
Shipping
- Where do you ship to?
- When will my order ship?
- How much does express shipping cost?
- How long does express shipping take?
- Do you offer express shipping?
- Where does free shipping apply to?
Returns and Exchanges
- What is your return policy?
- Does Ruggable offer exchanges?
- How do I return or exchange my order?
- What if I need to return or exchange multiple items?
- Can I return final sale items or samples?
- Why did I receive a partial refund?
Spill™ Club
- What is Spill™ Club?
- How do I join Ruggable’s Spill™ Club?
- What are the benefits of joining Ruggable’s Spill™ Club?
- How do I earn and redeem Spill Points?
- How do Spill Points apply to Ruggable gift cards?
- Why can’t I see the “Apply” button at checkout when I have a product in my cart?
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