Frequently Asked Questions
Setting Up Your Rug System
Rug Care and Cleaning
About Our Products
About Your Order
Shipping
Returns and Exchanges
- What is your return policy?
- Does Ruggable offer exchanges?
- How do I return or exchange a Ruggable product?
- What if I need to return or exchange multiple items?
- Can I return final sale items or samples?
- Why did I receive a partial refund?
Spill™ Club
- What is Spill™ Club?
- How do I join Ruggable’s Spill™ Club?
- What are the benefits of joining Ruggable’s Spill™ Club?
- How do I earn and redeem Spill Points?
- How do Spill Points apply to Ruggable gift cards?
- Why can’t I see the “Apply” button at checkout when I have a product in my cart?