Frequently Asked Questions

Setting Up Your Rug System

• How to Assemble: Smaller Rectangular Rugs
• How to Assemble: 9’x12’ Rugs
• How to Assemble: Round Rug

Rug Care and Cleaning

About Our Products

About Your Order

• When will my order arrive?
• How do I track my order?
• My order said it was delivered, but I can’t find it. What should I do?
• How can I cancel my order?
• Are there any exclusions to discounts or promo codes?
• What payment types do you accept?

Shipping

• Where do you ship to?
• Where does free shipping apply to?
• Which carrier is used for shipping?
• How big are the packages?

Returns and Exchanges

• What is your return policy?
• Can I return final sale items or samples?
• How do I return a Ruggable product?
• Does Ruggable offer exchanges?