Frequently Asked Questions

Setting Up Your Rug System

• How to Assemble: Smaller Rectangular Rugs
• How to Assemble: Bath Mat
• How to Assemble: Hide-Shaped Rugs
• How to Assemble: 8’x10’ Rugs
• How to Assemble: 9’x12’ Rugs
• How to Assemble: 8'x10' and 9’x12’ Rug Systems

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Rug Care and Cleaning

About Our Ruggable Products

• What does "pile height" mean?
• Do you still offer Chenille Rug Covers?
• Are our Rug Covers stain-resistant?
• Are our Rug Covers water-resistant?
• Does the color and design ever vary on Ruggable Rugs?
• Optimizing your Device Settings for Color Accuracy

About Your Order

Shipping

• Where do you ship to?
• When will my order ship?
• How much does express shipping cost?
• How long does express shipping take?
• Do you offer express shipping?
• Where does free shipping apply to?

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Returns and Exchanges

• What is your return policy?
• Does Ruggable offer exchanges?
• How do I return or exchange my order?
• What if I need to return or exchange multiple items?
• Can I return final sale items or samples?
• Why did I receive a partial refund?

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About Levity Products

Spill™ Club

• What is Spill™ Club?
• How do I join Ruggable’s Spill™ Club?
• What are the benefits of joining Ruggable’s Spill™ Club?
• How do I earn and redeem Spill Points?
• How do Spill Points apply to Ruggable gift cards?
• Why can’t I see the “Apply” button at checkout when I have a product in my cart?

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Refer a Friend

• Does the Refer a Friend referral code expire?
• How do I get my referral link?
• How does Refer a Friend work?

Contact Us

• How do I unsubscribe from marketing emails?
• Contacting Customer Care
• Press and Media Resources

Ruggable International

• How do I shop in Australia?
• How do I shop in Germany and Austria?
• How do I shop in the UK?

Products

• Choose Your Rug System
• Chenille Rugs
• Outdoor Rugs
• Plush Rugs
• Shag Rugs
• Re-Jute Rugs

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