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Frequently Asked Questions
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  2. Frequently Asked Questions

Frequently Asked Questions

Setting Up Your Rug System

  • How to Assemble: Smaller Rectangular Rugs
  • How to Assemble: 8'x10' and 9’x12’ Rug Systems
  • How to Assemble: Round Rugs
  • How to Assemble: Doormat
  • Why are there corners on the Rug Cover?

Rug Care and Cleaning

About Our Products

About Your Order

Shipping

  • Where do you ship to?
  • Where does free shipping apply to?
  • Which carrier is used for shipping?
  • Can I change my shipping carrier?
  • How do I change my shipping address?
  • How big are the packages?

Returns and Exchanges

  • What is your return policy?
  • Does Ruggable offer exchanges?
  • How do I return or exchange a Ruggable product?
  • What if I need to return or exchange multiple items?
  • Can I return final sale items or samples?
  • Why did I receive a partial refund?
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Spill™ Club

  • What is Spill™ Club?
  • How do I join Ruggable’s Spill™ Club?
  • What are the benefits of joining Ruggable’s Spill™ Club?
  • How do I earn and redeem Spill Points?
  • How do Spill Points apply to Ruggable gift cards?
  • Why can’t I see the “Apply” button at checkout when I have a product in my cart?
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Refer a Friend

  • Does the Refer a Friend referral code expire?
  • How do I get my referral link?
  • How does Refer a Friend work?

Contact Us

  • Contacting Customer Care
  • Press and Media Resources

Products

  • Choose Your Rug System
  • Chenille Rugs
  • Outdoor Rugs
  • Plush Rugs
  • Shag Rugs
  • Re-Jute Rugs
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Frequently Asked Questions
FAQ
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