Alix Malarky

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Recent activity by Alix Malarky Recent activity Votes
  • What should I expect for holiday shipping?

    Our Chicago and Los Angeles teams are working hard to make sure orders are getting out as quickly and safely as possible during this holiday season. Due to increased volumes, we currently expect or...

  • Customer Care Holiday Hours

    Our customer support team will be available during our regular hours (7 am-4 pm PST) on the Friday after Thanksgiving, November 26th. We are closed on the following dates, as well as on weekends:  ...

  • How do I earn and redeem Spill Points?

    Earning Spill Points is easy! You earn 50 Spill Points right away when you create an account, 25 Spill Points when you sign up for SMS, 100 Spill Points on your birthday, and 1 Spill Point for ever...

  • What does “Made to Order” mean?

    What makes Ruggable unique is that we create your specific rug after your order is placed. We pride ourselves on creating products that are thoughtfully designed and created to withstand whatever l...

  • What if I need to return or exchange multiple items?

    If you would like to complete a return or exchange for multiple items, they must be shipped separately, with separate shipping labels. We currently only accept one rug system per shipping label and...

  • Why did I receive a partial refund?

    We issue partial refunds for a variety of reasons, most commonly you may receive a partial refund for the following reasons:  Return was received damaged Late orders or lost orders $25 return fee ...

  • How do I order a Ruggable Rug System?

    Finally found the perfect design? Great! Let’s walk through our checkout process.  Step 1: Make sure you are logged into your Ruggable account to earn Spill Points on every purchase - you can log i...

  • Why was my return not accepted?

    All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded. Your product return will not be accepted, or you will receive...

  • Can I change my shipping carrier?

    No, we currently only use FedEx as a shipping carrier. 

  • Why did I only receive part of my order?

    All of our products are made to order which means parts of your order may ship separately depending on things like texture, size, design, location, etc. If your order does ship separately you will ...