Vivian Le

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Activity overview

Latest activity by Vivian Le
  • Vivian Le created an article,

    How do I change my shipping address?

    If your order has not been shipped: Please email us at support@ruggable.com with your order number and the updated shipping address.  If your order has been shipped: The quickest way to change your...

  • Vivian Le created an article,

    Can I buy the Rug Cover only?

    Yes. If you already have an existing Ruggable Rug Pad in your preferred size, you can choose to purchase just the Ruggable Rug Cover by checking the “No Pad, Cover Only” box under the “Ruggable Rug...

  • Vivian Le created an article,

    Do you offer expedited shipping?

    No. All Ruggable rugs are made to order, which means we make them right after we receive your order. You can expect to receive your order within 2 to 4 weeks.

  • Vivian Le created an article,

    How do I login to my customer account?

    If you already have a Ruggable account, go to our Account Login Page and follow the prompts. If you don’t have a Ruggable account yet, you may go to the same login page and create your account.

  • Vivian Le created an article,

    Can I order a custom rug size?

    While we cannot support custom sizes at the moment, you can sign up for our newsletter to get a 10% discount and stay updated on new rug size releases.  Additionally, our Product Development & Desi...

  • Vivian Le created an article,

    How do I know if my preferred rug size will fit in my washing machine?

    Ruggable rugs can be washed in front-loading washing machines, top-loading washing machines, and washer-dryer combos. Today, every washer comes with a load capacity recommendation. You can use our ...

  • Vivian Le created an article,

    Can the Ruggable Rug System be placed on stairs?

    No. Ruggable rugs are designed to be used on flat, hard-surface floors and are not intended for use on stairs.    

  • Vivian Le created an article,

    Can I cut my rug?

    We do not recommend cutting your Ruggable rugs. The edges of the Rug Cover feature a specific thread finish, which may fray or/unravel when cut.   If you decide to make alterations, we recommend ta...

  • Vivian Le created an article,

    Can my Ruggable rug be placed on heated floors?

    Our 2-piece Rug System is safe for hard surface or vinyl flooring. Our Rug Pad, which features TPR (thermoplastic resin) on the back, has passed all flooring tests and should not leave stains.  How...

  • Vivian Le created an article,

    Do Ruggable rugs already come with a Rug Pad?

    Yes, our patented 2-piece Rug System consists of a Rug Cover and a Rug Pad. When you add a rug to your cart, it will automatically add a Rug System, which includes both a Rug Cover and a Rug Pad.  ...