Vivian Le
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Recent activity by Vivian Le-
What payment types do you accept?
Accepted payment methods: Credit/debit cards: Visa, Mastercard, Discover, and American Express Ruggable gift card or store credit Afterpay (Please note that Afterpay is only offered to custo...
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How do I return or exchange a Ruggable product?
For customers residing in the U.S.: If you received your order within the last 30 days to a U.S. address, we encourage you to use our Self-Service Portal below to return or exchange your product. P...
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How do I track my order?
When you place an order, you will receive an order confirmation email. If you can’t find your order confirmation email in your inbox, there’s a good chance it may be in your spam or junk mail folde...
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When will my order arrive?
Our products are made to order, which means we create your rug after your order has been placed. At this time, please expect your order to ship within 1 to 2 weeks if you are located in the U.S. an...
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How to Assemble: 8'x10' and 9’x12’ Rug Systems
What’s in the box? Rug Cover: You received a Rug Cover with your rug design on the top and a gray fabric backing. Rug Pad pieces: With your 8x10 or 9x12 Rug System, you received a Rug Pad made up ...
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How do I wash or clean my Ruggable rug?
While our Rug Covers are relatively low maintenance, care is necessary to maximize their longevity. Here are the best ways to wash your Ruggable rug Covers: For Chenille Rugs: 1. Remove the soil...
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Are the Rug Pads safe for hardwood floors?
Yes, our Rug Pads are designed using latex-free thermoplastic rubbers in order to be compatible with all common flooring materials.We recommend periodically vacuuming or sweeping under your Rug Pad...
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Can my Ruggable rug be placed on heated floors?
Our Rug Pad, which features TPR (thermoplastic rubber) on the back, is safe for most radiant in-floor heating. However, we always recommend double-checking with your flooring manufacturer to be sur...
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How do I clean my Rug Pad?
For wet messes, spot-clean the area with soap and water using a washcloth or towel, then allow the Pad to dry laying flat. For dry messes, we recommend periodically vacuuming on a low suction setti...
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Do you offer Rug Cover and Pad samples?
Yes, we do offer samples of our rugs and rug pads! All rug cover samples come in 10”x10” and include one complimentary 10”x10” Classic Rug Pad. A set of 3 samples costs $15 and $5 per design after ...