Vivian Le

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  • What is your return policy?

    Any items purchased from Ruggable.com can be returned for a full refund (minus a $25 processing fee* per item) or exchanged within 30 days of the delivery date. See additional information on exchan...

  • Does Ruggable offer exchanges?

    Yes, you may exchange your product within 30 days of the delivery date at no extra cost if you are residing in the U.S.. At this moment, we do not offer exchanges for customers residing outside the...

  • How do I wash or clean my Ruggable rug?

    While our Rug Covers are relatively low maintenance, care is necessary to maximize their longevity. Here are the best ways to wash your Ruggable rug Covers: For Chenille Rugs: 1. Remove the soiled...

  • How do I return or exchange a Ruggable product?

    For customers residing in the U.S.: If your order was delivered within the last 30 days to a U.S. address, you can use our Self-Service Portal below to return or exchange your product. Please note ...

  • Do you offer Rug Cover and Pad samples?

    Yes, we do offer samples of our rugs and rug pads! All rug cover samples come in 10”x10” and include one complimentary 10”x10” Classic Rug Pad. A set of 3 samples costs $15 and $5 per design after ...

  • Where does free shipping apply to?

    Free shipping applies to standard ground shipping and handling within the U.S. only, EXCLUDING Hawaii, Alaska, U.S. Territories, and Canada. We do not ship to P.O. Boxes (including APO and FPO) or ...

  • How do I dry the Rug Cover?

    For Chenille, Outdoor and Re-Jute Rugs:  Place the Rug Cover in the dryer and set it on low heat. Avoid high heat. The Rug Cover may also be hung and air-dried if preferred. For Plush Rugs: Hang dr...

  • Where do you ship to?

    We ship to the U.S. (including Alaska and Hawaii), Canada, and the UK. (For UK orders, please visit us at ruggable.co.uk, and check out our UK FAQs). We do not ship to P.O. Boxes (including APO and...

  • Which carrier is used for shipping?

    We use FedEx and DHL for shipping our packages.

  • Do Ruggable rugs already come with a Rug Pad?

    Yes, our patented 2-piece Rug System consists of a Rug Cover and a Rug Pad. When you add a rug to your cart, it will automatically add a Rug System, which includes both a Rug Cover and a Rug Pad.  ...