Frequently Asked Questions

Clean the surface. Before you begin: To maximize the performance of the non-slip Rug Pad, ensure the area you intend to lay your rug on is clean, dry, and free of any dirt or other debris.

• Indoor-only rugs (Chenille, Plush, & Shag rugs): Avoid laying the rug on flooring areas with high humidity (i.e. right next to a vent).

• Outdoor/Indoor* rugs (Flat-Weave/Outdoor, & Re-Jute rugs): While your rug is water-resistant, avoid letting it sit wet for prolonged periods of time.

1. Roll up the Rug Cover with the design side (or pile side for Plush, Shag or Faux Hide) facing in. Once you've reached the end, fold the rolled-up Rug Cover in half and set it aside.

2. Layout the Rug Pad with the grippy, rubbery side down.

3. Unfold the Rug Cover with an overhang on each side. Align the Rug Cover and the Rug Pad corners, leaving an even overhang (about one to two inches) on each side. Then, unfold the Rug Cover and align the adjacent corner. Do not tuck the Rug Pad into the corners of the Rug Cover. These corners were designed to weigh the rug down and ensure the Rug Cover lays flat on your floor.

4. Unroll the Rug Cover over the rest of the Rug Pad, smoothing it down as you go.

5. To smooth out wrinkles, roll up the Rug Cover diagonally from the corner and gently unroll

Only our Classic Rug Pads are safe for outdoor use.

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While our Rug Covers are relatively low maintenance, care is necessary to maximize their longevity. Here are the best ways to wash your Ruggable rug Covers:

For Chenille Rugs:

1. Remove the soiled Rug Cover from the Rug Pad and put it in the washer with the design side facing out.
2. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach detergent.
3. Dry on low heat or hang and air-dry.

Tip: You may choose to add ½ cup of white vinegar to your detergent to help neutralize pet odors.

If you notice stains on your Chenille rug, please see here for pre-wash stain removal guidance, or see here for spot cleaning guidance.

For Plush Rugs:

1. Remove the soiled Rug Cover from the Rug Pad and put it in the washer with the pile side facing out.
2. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach detergent.
3. Hang-dry your Rug Cover for best results. You may tumble-dry using the delicate or air fluff setting of your dryer, if available. Do not apply anything more than very low heat during the washing and drying process to prevent damage to the fibers of your rug.

Helpful Tips:

• To remove stains, you may gently work white vinegar into the affected area until the stain begins to fade. Let cover rest for three hours before washing on delicate and air-drying.

• If your vacuum has a rotating bristle attachment that is gentle enough for use on our Rug Covers, vacuuming can often help re-fluff the Plush texture after wash.

For Re-Jute Rugs:

1. If the rug is used outdoors, first sweep or blow away any debris, such as leaves or dust, that may have accumulated on the rug. Do not use sharp instruments (like a metal rake) that may damage the woven fibers. If it is used indoors, proceed to step 2.
2. Remove the soiled Rug Cover from the Rug Pad and put it in the washer with the design side facing out.
3. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach detergent.
4. Hang-dry or tumble-dry on low.

For Outdoor Rugs:

1. Sweep or blow away any debris that may have accumulated on the rug, such as leaves or dust. Do not use sharp instruments (like a metal rake) that may damage the woven fibers.
2. Remove the Rug Cover from the Rug Pad and put it in the washer with the design side facing out.
3. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach detergent.
4. Hang-dry or tumble-dry on low.

Remember: Only the Rug Covers are washable. The Rug Pad should be spot-cleaned only.

For Doormats:

To clean your Doormat Cover: Sweep, Spray, or Machine Wash

1. Sweep: For everyday maintenance, sweep or shake the Doormat Cover to get rid of dirt, dust, and loose debris.
2. Spray: You may also rinse the Doormat Cover with a garden hose
3. Machine Wash: For thorough cleaning, machine-wash the Cover in cold water using a mild and non-bleach detergent.
4. Machine or Air Dry: Tumble-dry on air fluff mode or lay flat to air dry.

To clean your Rubber Mat: 

1. Spot-clean the area with soap and water using a cloth or towel. Alternatively, you can spray the mat down with a hose.
2. Lay flat to air dry.

For Shag Rugs:

1. Remove the soiled Rug Cover from the Rug Pad and put it in the washer with the pile side facing out.

2. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach detergent.

3. Tumble dry on low or air fluff. You may also hang and air-dry. Do not apply anything more than low heat during the washing and drying process to prevent damage to the fibers of your rug.

Tip: After drying your Rug Cover, we recommend gently combing your fingers through the pile to fluff up its shaggy texture. We have also found rotating bristles that are gentle enough for use on our Rug Covers can often help restore the appearance of higher pile textures like Shag and Plush after wash.

For Faux Hide Rugs:

1. Remove the soiled Rug Cover from the Rug Pad and put it in the washer with the design side facing out.
2. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach detergent.
3. Place the Rug Cover in the dryer and set it on low heat. Avoid high heat. Remove the Rug Cover immediately after to avoid creasing. Hang drying is an option; however, machine drying is recommended to help maintain the texture of the Rug Cover.

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Yes. Ruggable rugs are designed to be pet-friendly! You can easily clean both the Rug Cover and the Rug Pad (see care instructions) and rinse away stains and odors, including pet hair, dirt, slobber, and more. Our Rug Covers are also machine-washable, so you can take them off and put them in your washing machine at home.

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For Ruggable products, we ship to the U.S. (including Alaska and Hawaii), Canada, and the UK. (For UK orders, please visit us at ruggable.co.uk, and check out our UK FAQs). We do not ship to P.O. Boxes (including APO and FPO) or the U.S. Territories. If the address attached to your order contains a P.O. Box, a member of our Customer Care team will reach out to you for an updated address. If we do not hear back within seven days from the original order date, we will cancel your order.

For Levity products sold on Ruggable.com, we offer free shipping within the U.S., excluding Hawaii, Alaska, and the U.S. Territories.

If you reside in a different country, please email our Customer Care team at support@ruggable.com with your name, country, and email to be added to our mailing list. We will reach out once we begin shipping to your country.

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