Frequently Asked Questions

Before setting up your two-piece Rug System, ensure the area you intend to lay your rug on is free of any dirt, pet hair, or other foreign debris. Cleaning the surface before setup will maximize the performance of the nonslip Rug Pad.

1. Roll up the Rug Cover with the design side (or pile side for Shag and Plush rugs) facing in. Once you’ve reached the end, fold the rolled up Rug Cover in half and set it aside.

2. Lay out the Rug Pad with the grippy, rubbery side down.

3. Align the corners of the Rug Cover and the Pad, leaving a two-inch overhang on each side. Then, unfold the Rug Cover and align the adjacent corner. Do not tuck the Rug Pad into the corners of the Rug Cover. These corners were designed to weigh the rug down and ensure the Rug Cover lays flat on your floor. 

4. Unroll the Rug Cover over the rest of the Pad, smoothing it down as you go.

5. To smooth out wrinkles, roll up the Rug Cover diagonally from the corner and gently unroll.

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While our Rug Covers are relatively low maintenance, care is necessary to maximize their longevity. Here are the best ways to wash your Ruggable rug Covers:

For Chenille Rugs:

1. Remove the soiled Rug Cover from the Rug Pad and put it in the washer with the design side facing out.
2. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach detergent.
3. Dry on low heat or hang and air-dry.

Tip: You may choose to add ½ cup of white vinegar to your detergent to help neutralize pet odors.

For Shag Rugs:

1. Remove the soiled Rug Cover from the Rug Pad and put it in the washer with the pile side facing out.
2. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach detergent.
3. Add fabric softener during the rinse cycle.*
*Please note that we only recommend this step for our Shag Rug Cover.
4. Hang-dry your Rug Cover for best results.

Tip: If desired, you may spray tangled portions with a mixture of half fabric softener and half water and gently brush with a pet slicker brush.

For Plush Rugs:

1. Remove the soiled Rug Cover from the Rug Pad and put it in the washer with the pile side facing out.
2. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach detergent.
3. Hang-dry your Rug Cover for best results. You may tumble-dry using the delicate or air fluff setting of your dryer, if available. Do not apply anything more than very low heat during the washing and drying process to prevent damage to the fibers of your rug.

For Outdoor Rugs:

1. Sweep or blow away any debris, such as leaves or dust, that may have accumulated on the rug. Do not use sharp instruments (like a metal rake) that may damage the woven fibers.
2. Remove the Rug Cover from the Rug Pad and put it in the washer with the design side facing out.
3. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach detergent.
4. Hang-dry or tumble-dry on low.

Remember: Only the Rug Covers are washable. The Rug Pad should be spot-cleaned only.

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Yes. Ruggable rugs are designed to be pet-friendly! You can easily clean both the Rug Cover and the Rug Pad (see care instructions) and rinse away stains and odors, including pet hair, dirt, slobber, and more. Our Rug Covers are also machine-washable, so you can take them off and put them in your washing machine at home.

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We ship to the U.S. (including Alaska and Hawaii) and Canada. We do not ship to P.O. Boxes (including APO and FPO) or to the U.S. Territories.

If you reside in a different country, please email our Customer Care team at support@ruggable.com with your name, country, and email to be added to our mailing list. We will reach out once we begin shipping to your country.

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