Frequently Asked Questions

Our products will be 20% off, with 25% off a collection of items.

At checkout, please apply the promo code BF23 to your order to receive the discount!

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Clean the surface. Before you begin: To maximize the performance of the non-slip Rug Pad, ensure the area you intend to lay your rug on is clean, dry, and free of any dirt or other debris.

• Indoor-only rugs (Flatwoven, Tufted, Plush, & Shag rugs): Avoid laying the rug on flooring areas with high humidity (i.e. right next to a vent).

• Outdoor/Indoor* rugs (Outdoor, & Re-Jute rugs): While your rug is water-resistant, avoid letting it sit wet for prolonged periods of time.

1. Roll up the Rug Cover with the design side (or pile side for Plush, Shag or Faux Hide) facing in. Once you've reached the end, fold the rolled-up Rug Cover in half and set it aside.

2. Layout the Rug Pad with the grippy, rubbery side down. The care tag should be facing the ground.

3. Unfold the Rug Cover with an overhang on each side. Align the Rug Cover and the Rug Pad corners, leaving an even overhang (about one to two inches) on each side. Then, unfold the Rug Cover and align the adjacent corner. Do not tuck the Rug Pad into the corners of the Rug Cover. These corners were designed to weigh the rug down and ensure the Rug Cover lays flat on your floor.

4. Unroll the Rug Cover over the rest of the Rug Pad, smoothing it down as you go.

5. To smooth out wrinkles, roll up the Rug Cover diagonally from the corner and gently unroll

Only our Standard Rug Pads are safe for outdoor use.

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Yes, any Ruggable product purchased from Ruggable.com between November 13th through January 1st can be returned for a full refund (minus a $25 processing fee* per item) or exchanged (at no extra cost if you are residing in the U.S.) until January 30th.

At this moment, we do not offer exchanges for customers residing outside the U.S. or exchanges for Levity products purchased from Ruggable.com, except for same-chair Chair Covers.

For customers residing outside of the U.S., we do accept returns, but customers are responsible for obtaining and paying for their own return shipping labels. For further assistance on returns outside of the U.S., please email our Customer Care team at support@ruggable.com.

For more information, please see the articles below.

What is your return policy?

How do I return or exchange my order?

What if I need to return or exchange multiple items?

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Our products are made to order - so production starts on your product after the order is placed! Due to holiday volumes, we expect your order to ship within 2 to 4 weeks.

Tufted Rugs in 8’x10’, 9'x12', and 8’ Round will ship within 5 to 6 weeks in the U.S. and Canada.

For Levity products, please expect your order to ship within 2 to 4 weeks.

Due to increased volume during peak sale periods and holidays, if your order is past our current 2 to 4 week window or 4 to 6 week window, we kindly ask that you wait at least 48 hours for the tracker to update before reaching out to our Customer Care team.

Please note: All of our products are made to order which means part of your order may ship separately! At this time we cannot guarantee delivery by Christmas Eve, 12/24.

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While our Rug Covers are relatively low maintenance, care is necessary to maximize their longevity. Read below for the best ways to wash your Ruggable Rug Covers, and check here for our washing machine size guide.

For Flatwoven Rugs:

1. Remove the soiled Rug Cover from the Rug Pad and put it in the washer with the design side facing out.
2. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach detergent.
3. Dry on low heat or hang and air-dry.

Tip: You may choose to add ½ cup of white vinegar to your detergent to help neutralize pet odors.

If you notice stains on your Flatwoven Rug, please see here for pre-wash stain removal guidance, or see here for spot cleaning guidance.

If you have a 10x14 rug, please see here for additional guidance.

For Plush Rugs:

1. Remove the soiled Rug Cover from the Rug Pad and put it in the washer with the pile side facing out.
2. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach detergent.
3. Hang-dry your Rug Cover for best results. You may tumble-dry using the delicate or air fluff setting of your dryer, if available. Do not apply anything more than very low heat during the washing and drying process to prevent damage to the fibers of your rug.

Helpful Tips:

• To remove stains, you may gently work white vinegar into the affected area until the stain begins to fade. Let cover rest for three hours before washing on delicate and air-drying.

• If your vacuum has a rotating bristle attachment that is gentle enough for use on our Rug Covers, vacuuming can often help re-fluff the Plush texture after wash.

For Re-Jute Rugs:

1. If the rug is used outdoors, first sweep or blow away any debris, such as leaves or dust, that may have accumulated on the rug. Do not use sharp instruments (like a metal rake) that may damage the woven fibers. If it is used indoors, proceed to step 2.
2. Remove the soiled Rug Cover from the Rug Pad and put it in the washer with the design side facing out.
3. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach detergent.
4. Hang-dry or tumble-dry on low.

For Outdoor Rugs:

1. Sweep or blow away any debris that may have accumulated on the rug, such as leaves or dust. Do not use sharp instruments (like a metal rake) that may damage the woven fibers.
2. Remove the Rug Cover from the Rug Pad and put it in the washer with the design side facing out.
3. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach detergent.
4. Hang-dry or tumble-dry on low.

Remember: Only the Rug Covers are washable. The Rug Pad should be spot-cleaned only.

For Doormats:

To clean your Doormat Cover: Sweep, Spray, or Machine Wash

1. Sweep: For everyday maintenance, sweep or shake the Doormat Cover to get rid of dirt, dust, and loose debris.

Tip: For difficult-to-remove lint or pet hair, use a handheld carpet scraper (we’ve had success with the Uproot Cleaner Pro). Avoid the outer edges of the Doormat to avoid damaging the clear thread sewn into the sides.

2. Spray: You may also rinse the Doormat Cover with a garden hose
3. Machine Wash: For thorough cleaning, machine-wash the Cover in cold water using a mild and non-bleach detergent.
4. Machine or Air Dry: Tumble-dry on air fluff mode or lay flat to air dry.

To clean your Rubber Mat: 

1. Spot-clean the area with soap and water using a cloth or towel. Alternatively, you can spray the mat down with a hose.
2. Lay flat to air dry.

For Shag Rugs:

1. Remove the soiled Rug Cover from the Rug Pad and put it in the washer with the pile side facing out.

2. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach detergent.

3. Tumble dry on low or air fluff. You may also hang and air-dry. Do not apply anything more than low heat during the washing and drying process to prevent damage to the fibers of your rug.

Tip: After drying your Rug Cover, we recommend gently combing your fingers through the pile to fluff up its shaggy texture. We have also found rotating bristles that are gentle enough for use on our Rug Covers can often help restore the appearance of higher pile textures like Shag and Plush after wash.

For Faux Hide Rugs:

1. Remove the soiled Rug Cover from the Rug Pad and put it in the washer with the design side facing out.
2. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach detergent.
3. Place the Rug Cover in the dryer and set it on low heat. Avoid high heat. Remove the Rug Cover immediately after to avoid creasing. Hang drying is an option; however, machine drying is recommended to help maintain the texture of the Rug Cover.

For Bath Mats:
1. Remove the soiled Bath Mat Cover from the Bath Mat Pad and put it in the washer with the design side facing out.
2. Machine-wash the cover in cold water on a delicate cycle using a mild, non-bleach detergent.
3. Dry on low heat or hang dry. Avoid excess sun exposure to maintain product quality and color.

Note: we do not recommend using fabric softener or bleach when washing the Bath Mat Cover as it may affect the product's texture and color.

For Tufted Rug Covers:

1. Remove the soiled Rug Cover from the Rug Pad and put it in the washer with the design side facing out.

2. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach detergent.

3. Dry on low heat or hang and air-dry.

Tip: You may choose to add ½ cup of white vinegar to your detergent to help neutralize pet odors. If you notice stains on your Tufted Rug Cover, please see here for pre-wash stain removal guidance, or see here for spot cleaning guidance.

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After you place an order, you will receive an order confirmation email.

If you can’t find your order confirmation email in your inbox, please check your spam or junk mail folder.

You can check to see where your order is in the production process using our Order Status Tracker.

Once your order has shipped, you’ll receive an email with your order tracking information and estimated delivery date.

Please Note: All of our products are made to order which means parts of your order may ship separately depending on things like texture, size, design or production location. If your order does ship separately, you will be notified that your order was partially shipped, and receive a separate shipping confirmation and tracking number for each part of your order.

We also recommend signing up for FedEx Delivery Manager, which allows you to receive up-to-date tracking notifications via text or email, request to have your package held at a FedEx location, change your shipping address, receive assistance with shipping delays or lost packages, and more!

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We can only accept one promo code per order. Discounts cannot be combined with spill points, or any other discount code.

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The Black Friday  promotion cannot be retroactively applied to previously placed orders.

If you are purchasing during the sale and forgot to add the code at checkout, please reach out to us at support@ruggable.com.

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Yes. Ruggable rugs are designed to be pet-friendly! You can easily clean both the Rug Cover and the Rug Pad (see care instructions) and rinse away stains and odors, including pet hair, dirt, slobber, and more. Our Rug Covers are also machine-washable, so you can take them off and put them in your washing machine at home.

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For Ruggable products, we ship to the U.S. (including Alaska and Hawaii), Canada, the UK, Germany, France, Australia and Austria. 

(For UK orders, please visit us at ruggable.co.uk, for Germany & Austria, please visit us at ruggable.de, for Australia, please visit us at ruggable.com.au , and for France please visit us at ruggable.eu).

We do not ship to P.O. Boxes (including APO and FPO) or the U.S. Territories. If the address attached to your order contains a P.O. Box, a member of our Customer Care team will reach out to you for an updated address. If we do not hear back within seven days from the original order date, we will cancel your order.

For Levity products sold on Ruggable.com, we offer free shipping within the U.S., excluding Hawaii, Alaska, and the U.S. Territories.

If you reside in a different country, please email our Customer Care team at support@ruggable.com with your name, country, and email to be added to our mailing list. We will reach out once we begin shipping to your country.

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