Frequently Asked Questions

Woman putting a run in a washing machine

Never throw a dirty rug away again! When it’s time to wash your rug, simply watch this video for a fresher, cleaner rug every time!

Woman laying a rug on the floor

Putting your Rug Cover and Pad together is as easy as 1-2-3! Here’s a quick demo on how to do it right.


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For the quickest answers to your most common needs, check out our FAQs above.
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Our customer care team is available Monday-Friday via email from 9-6pm CT, and phone support from 10-5pm CT. We do our best to answer inquiries as they come in. Please allow for extra wait times during and after holidays and sales.