For the quickest answers to your most common needs, like How to Assemble a Rug System, Rug Care and Cleaning, Shipping, and Product Information, please review our popular questions located throughout our FAQs.
If you are wondering where your order is, please use our Order Tracker to see its latest status. Our rugs are made to order, and this tracker is the best way to keep track of where your item is in our production process! Due to the holiday season, we may experience delays, but are doing all we can to get your order to you as quickly as possible!
If you are having trouble accessing your account, where you can update your account details, view past orders, update shipping information, sign up for our rewards program, or redeem spill points, please check out this article.
Have a question we didn't answer? You can submit a request directly to our friendly Customer Care Team using this form or email us at email@example.com. To avoid long hold times during the holiday season, we recommend contacting us for all non-urgent concerns via email!
Still interested in talking to us? Let's chat!
We are available:
Monday, 8am-3pm PST
Tuesday, 8am-3pm PST
Wednesday, 10am-3pm PST
Thursday, 8am-3pm PST
Friday, 8am-3pm PST
Please note: our phone line will be closed on Wednesday, November 23rd and Thursday, November 24th to allow our team to enjoy the holiday with their family and friends, and recharge before the busy holiday season.
You can reach us at 1 (877) 331-4662
Our phone line is currently able to assist US and Canadian customers. If you are looking to reach us from the UK or Germany/Austria, please email us at firstname.lastname@example.org or email@example.com, respectively. Thank you!