For the quickest answers to your most common needs, like How to Assemble a Rug System, Rug Care and Cleaning, Shipping, and Product Information, please review our popular questions located throughout our FAQs.
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If you are wondering where your order is, please use our Order Tracker to see its latest status. Our rugs are made to order, and this tracker is the best way to check where your item is in our production process!
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If you are having trouble accessing your account, please check out this article. You can use your account to update your account details, view past orders, update shipping information, sign up for our rewards program, or redeem spill points.
Have a question we didn't answer? You can submit a request directly to our dedicated Customer Care Team using this form. To get the quickest response, we recommend contacting us for all non-urgent concerns via email! We are available via email 7 am-4 pm PST during the week.
Still need help? Let's chat live! Send us a note, and our team will be happy to help.
*PLEASE NOTE - We're experiencing higher-than-usual volume during our Black Friday/Cyber Monday sale. Response times may be longer, but our team is working hard to assist you as quickly as possible. Thank you for your patience.
We are available to chat:
Monday, 6 am - 4 pm PST
Tuesday, 6 am - 4 pm PST
Wednesday, 6 am - 4 pm PST
Thursday, 6 am - 4 pm PST
Friday, 6 am - 4 pm PST
During these hours, please engage with the chat widget at the bottom right corner of this page and request to speak to a representative.