For the quickest answers to your most common needs, like How to Assemble a Rug System, Rug Care and Cleaning, Shipping, and Product Information, please review our popular questions located throughout our FAQs.
If you are wondering where your order is, please use our Order Tracker to see its latest status. Our rugs are made to order, and this tracker is the best way to check where your item is in our production process!
If you are having trouble accessing your account, please check out this article. You can use your account to update your account details, view past orders, update shipping information, sign up for our rewards program, or redeem spill points.
Have a question we didn't answer? You can submit a request directly to our friendly Customer Care Team using this form. To avoid long hold times, we recommend contacting us for all non-urgent concerns via email!
Still need help? Let's chat! Send us a note and our team will be happy to help.
We are available via chat:
Monday, 8am-2pm PST
Tuesday, 8am-2pm PST
Wednesday, 10am-2pm PST
Thursday, 8am-2pm PST -
Friday, 8am-2pm PST
During these hours, you should see our chat box in the bottom right hand corner of this page, or any page in our FAQs! If you would like to talk to our team on the phone, please request a call from our team via chat.
Chat is currently able to assist US and Canadian customers. If you are looking to reach us from the UK, Germany and Austria, or Australia please email us at firstname.lastname@example.org, email@example.com, or firstname.lastname@example.org, respectively. Thank you!