Frequently Asked Questions

About Our Ruggable Products

Shipping

• Where do you ship to?
• Where does free shipping apply to?
• When will my order ship?
• Do you offer express shipping?
• How much does express shipping cost?
• How long does express shipping take?

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Returns and Exchanges

• What is your exchange policy?
• How do I exchange my order?
• What is your return policy?
• How do I return my order? (U.S. Customers)
• How do I return my order? (Canadian Customers)
• Why did I receive a partial refund?

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About Your Order

Setting Up Your Ruggable System

Product Care

In-Store Orders

• Getting started with your Ruggable Rug
• How do I wash or clean my Ruggable rug?
• What are the best washer and dryer settings for my Ruggable Rug Cover?
• How do I know if my preferred rug size will fit in my washing machine?
• How do I return my order?
• How big are the packaged items?

Final Sale

• What is a Final Sale?
• What happens if my Final Sale product arrives damaged?
• Do you offer a warranty on Final Sale products?
• How do I know if something is on Final Sale?

Refer a Friend

• Does the Refer a Friend referral code expire?
• How do I get my referral link?
• How does Refer a Friend work?

Communications

• How do I unsubscribe from SMS messages?
• How do I unsubscribe from marketing emails?
• Contact Us
• Press and Media Resources

Costco (Canada)

• Assembly for large Ruggable Rugs